At Morgan Web Design, we offer a variety of service packages tailored to meet diverse business needs, each with its own specific payment terms:
Pay Monthly Websites:
Additional Services (SEO, Copywriting, Digital Marketing, etc.):
All payments, especially for our subscription-based services, are processed through Stripe.
Stripe securely handles transaction processing, ensuring your financial data is protected with state-of-the-art security measures.
For non-subscription services or bespoke projects, payments can also be made via bank transfer as per the agreed-upon terms (typically 40% upfront and 60% upon completion).
Yes, at Morgan Web Design, we understand that your business needs can change over time. Therefore, we offer the flexibility to upgrade or downgrade your service package.
Upgrading Your Package:
If you find that you need more features or services than your current package offers, you can easily upgrade to a higher-tier package.
Upgrading will provide you access to additional services and resources, such as increased development hours, enhanced SEO services, or additional digital marketing support.
The process to upgrade is straightforward. Simply contact us, and we will assist you with the transition to your new package. The new pricing and service terms will take effect from the beginning of the next billing cycle.
Downgrading Your Package:
If you need to scale down your services, you can request to downgrade to a lower-tier package that better suits your current requirements.
We advise reviewing the features and limitations of the lower-tier package to ensure it meets your essential needs.
To initiate a downgrade, please reach out to us. We will guide you through the process and adjust your billing accordingly for the next cycle.
Please note, it is not possible to downgrade pay-monthly website packages within the first 12 months. Package changes are subject to the terms and conditions of your current contract, including any notice periods or fees for changes. We aim to make the process as seamless as possible, ensuring minimal disruption to your online presence.
Our goal is to support the evolving needs of your business, and we are always here to discuss the best options for your unique situation.
We believe in transparency and straightforward pricing. Here’s what you can expect regarding setup fees and additional costs:
Setup Fees:
For our standard pay-monthly website packages, there are no setup fees.
The monthly rate you see is what you pay, ensuring simplicity and predictability in budgeting.
Certain specialised services or custom projects might require specific setup efforts. In such cases, any setup fees would be clearly communicated and agreed upon before the commencement of the project.
Yes, there is a fee associated with transferring services and data to another provider. This fee is in place to cover the costs involved in the safe and secure transfer of your website and associated data to a different service provider.
Transfer Fee Details:
We aim to make any transition as seamless as possible while ensuring the integrity and security of your data during the transfer process. If you have any questions or need further clarification about the transfer process or associated fees, please feel free to contact us.
When the initial 12-month contract period for a pay-monthly website with Morgan Web Design comes to an end, the following steps are taken to ensure continuity and convenience for our clients:
Automatic Renewal:
Your pay-monthly website service will automatically renew on a month-to-month basis after the initial 12-month period. This ensures that your website remains live and functional without interruption.
Notice for Non-Renewal:
If you decide not to continue with our services after the 12-month period, we require a 28-day notice prior to the end of the contract. This notice should be given in writing to ensure clear communication.
Continued Service:
Upon renewal, you will continue to enjoy all the services included in your package, such as hosting, maintenance, SEO, and any other features specific to your chosen package.
Review and Adjustments:
The renewal period is an excellent opportunity to review your website’s performance and discuss any potential adjustments or upgrades with our team. If you wish to upgrade, downgrade, or modify your services, this can be a suitable time to make those changes.
Billing:
The billing will continue as per the agreed monthly rate unless any changes to the package have been made. Payment terms remain the same as during the initial contract period.
We believe in maintaining clear and open communication with our clients, especially concerning contract renewals. If you have any questions or if there are changes you wish to make as your renewal approaches, we encourage you to reach out to us. Our goal is to ensure your continued satisfaction with our services and support your business’s evolving digital needs.
Our typical process from initial consultation to website launch is as follows:
This streamlined process ensures that your website is developed efficiently while meeting your specific requirements.
The timeline for developing a website varies depending on the type of service you choose:
Pay-Monthly Websites:
For our pay-monthly website packages, the development process typically takes about 14 days, assuming we receive full cooperation from you in providing necessary assets, content, and timely feedback.
Bespoke Websites:
The development time for bespoke websites can vary significantly based on the complexity, specific features required, and the scale of the project. Each bespoke website is unique, and we provide a customized timeline after understanding your specific needs and requirements.
It's important to note that these timelines are approximate and can be influenced by various factors, including client responsiveness, revisions, and the intricacy of the project. We always strive to deliver high-quality websites in an efficient and timely manner.
During the development process, we actively incorporate your feedback to ensure the final website aligns with your vision. We typically follow these steps:
Our goal is to collaborate closely with you to refine the website until it meets your satisfaction.
Each of our pay-monthly packages includes a designated amount of development time, ranging from 30 minutes to 3 hours, depending on the package selected.
Client requests for updates or enhancements are submitted via Trello, where we prioritise and work through them in order of importance. While there is no fixed schedule within the month for these development activities, we ensure that all allocated development hours are fulfilled before the commencement of the next payment cycle. This approach allows us to manage tasks efficiently while ensuring your website's continual improvement and responsiveness to your needs.
You can easily track the allocation and usage of the included hours for your pay-monthly projects through our efficient project management system.
We utilise Trello to manage tasks and hours for each project, ensuring transparency and accountability. This enables you to stay informed about the progress and utilisation of the hours included in your chosen package.
If you have any specific queries or need further clarification on the hours used, feel free to reach out to our support team for assistance.
To request support for your website, simply send an email to [email protected] or use our website's contact form, providing details of your issue. For urgent matters, you can also contact us by phone at 07709 116389. Our dedicated support team is here to assist you promptly.
The maintenance services included in your package typically cover regular updates, security enhancements, and technical support to ensure your website remains in optimal condition.
We aim to respond to support requests on the same working day (Monday to Friday) and may have a slightly slower response time on weekends.
We understand how frustrating it can be when you can't reach your web designer, and that's why we prioritise timely and responsive support to ensure your peace of mind. Your satisfaction is important to us.
Yes, you can make changes or updates to your website on your own if you choose. We provide user-friendly content management systems for our websites, allowing you to easily edit and add content.
Additionally, we offer support and guidance to help you navigate and manage your site effectively.
In the event of technical issues or downtime, we have a dedicated team that works swiftly to resolve any issues and minimise downtime.
We continuously monitor our servers and systems to ensure optimal performance.
Our priority is to keep your website up and running smoothly. If you ever encounter any problems, simply reach out to our support team, and we'll be there to assist you promptly.
Your satisfaction and website's functionality are of utmost importance to us.
Our typical process from initial consultation to website launch is as follows:
This streamlined process ensures that your website is developed efficiently while meeting your specific requirements.
Yes, you can certainly add additional services to your existing package. Billing for these additional services will be consolidated with your existing package billing.
Here's how it works:
This streamlined process allows you to easily enhance your package with additional services while managing your billing efficiently.
Certainly! You can cancel or modify additional services that have been requested.
Here's how it works:
To cancel or modify any additional service, please contact our customer support team. You can reach out to us via email or through the support request form on our website.
Let us know which service you'd like to cancel or modify and provide any relevant details or changes you'd like to make.
Our team will review your request and process the cancellation or modification accordingly.
If you request a cancellation, any charges for the canceled service will be adjusted in your next billing cycle.
If you request a modification, we'll work with you to update the service to better suit your needs.
We understand that your requirements may change over time, and we're here to ensure that you have the flexibility to manage your additional services as needed.
Certainly! You can request a customised quote for a combination of additional services tailored to your specific needs. Simply contact us, provide your requirements, and we'll create a personalised package and provide you with a detailed quote.
Yes, we provide website backup services to ensure the safety of your data. Backups are performed daily, and we maintain a rolling 30-day backup history. This means you can always revert to a previous version of your website if needed, ensuring that your data is protected and recoverable in case of any unforeseen issues. Your peace of mind is our priority.
Absolutely, you can use your own domain name, and we offer domain registration services as well. If you already have a domain, we can help you connect it to your website.
If you need a new domain, we can assist you in registering one that suits your business needs. Your website's domain name is an essential part of your online presence, and we're here to make the process easy and convenient for you.
Certainly, for our pay-monthly website packages, custom email addresses are included as part of the package. This means you can have professional email addresses associated with your domain at no extra cost.
However, if you require additional custom email addresses beyond what's included, they can be purchased for a nominal fee of £5 per month each. This flexibility ensures that you have the right email solution to meet your business needs.
In addition to the pages we create for your website, you have the freedom to add and edit an unlimited number of pages yourself.
We will provide you with guidance and training during the handover process to ensure you are fully equipped to manage and expand your website as needed. This empowers you to have control over your website's content and adapt it to your evolving business requirements.
We provide hosting services for websites, including the following options:
Pay-Monthly Websites: As standard our pay-monthly websites are hosted on our blazing-fast shared hosting plan, ensuring optimal performance and reliability for your site.
Dedicated Server: For larger websites and applications with high traffic or specific technical requirements, we offer dedicated server hosting at an additional cost. This provides dedicated resources and greater control over your hosting environment.
You can choose the hosting option that best suits your needs, and our team will ensure that your website is hosted on the appropriate infrastructure for optimal performance.
Yes, SSL security is included as standard with our hosting services. We prioritise the security of your website and provide SSL certificates to encrypt data transmitted between your site and your visitors. This ensures a secure and trustworthy browsing experience for your users.
Yes, you can use the website content after the contract ends. Upon completion of the contract, you own the website and all associated files. You have the rights to continue using the content as you see fit.
If you wish to end the monthly payment arrangement after the initial contract period, you can do so by providing 28 days' notice.
Alternatively, if you decide to transfer your website and content to another provider, you have the freedom to do so, but please be aware that there may be costs associated with the transfer. Nonetheless, you retain ownership of the website and its content.
Yes, you have the option to remove the link back to our site from your website. The link is included to help us keep costs down, but if you prefer not to have it, you can request its removal for a monthly fee of £5. This allows you to have full control over the appearance and content of your website.
We reserve the right to showcase any website we have designed and built in our portfolio. However, if you have specific concerns about your website being featured, please let us know, and we can discuss it further to accommodate your preferences.
We take data privacy and security seriously. While we do not actively collect or store user data on your website, it's essential to implement data protection measures, especially if you collect personal information through forms or other means. We can assist you in setting up data protection features like GDPR compliance, SSL encryption, and privacy policies to ensure your users' data is handled securely. It's crucial to inform us if your website collects sensitive information so that we can tailor our approach to meet your specific data handling requirements.
You can easily reach our support team by visiting our Contact Page. There, you'll find various methods to get in touch with us, including email, phone, and a contact form. We're here to assist you with any questions or concerns you may have, so don't hesitate to reach out. Your satisfaction is our priority.
